At Artociti, we believe your journey with art should be as seamless and inspiring as the pieces we curate. Whether you’re drawn to the bohemian spirit of Boho Chic, the profound legacy of Van Gogh, or the intricate beauty of a Pichwai painting, we are committed to delivering your chosen artwork with care and clarity. This policy outlines our shipping practices and our respectful process for returns, designed to honor both your experience and the artistry of each piece.

Global Shipping & Delivery

We deliver art to a global community, connecting you with masterpieces from across time and tradition. Please note, our network excludes certain remote regions in Asia and other isolated locations.

Order Processing

All orders are carefully prepared and inspected at our fulfillment center. Please allow 1-2 business days for order processing before your item is dispatched.

Shipping Methods & Timelines

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (Fee: $12.95):
    • Carrier: DHL or FedEx.
    • Estimated Delivery: 10-15 business days after dispatch.
    • Ideal for faster, tracked delivery.
  • Free Shipping:
    • Available on all orders over $50.
    • Carrier: EMS.
    • Estimated Delivery: 15-25 business days after dispatch.

Delivery times are estimates and may vary based on destination and customs processing. You will receive a tracking notification once your order ships.

Our Returns & Exchanges Commitment

Your satisfaction is paramount. If your artwork does not resonate as you hoped, we offer a straightforward return and exchange process within a defined period.

General Policy Overview

  • Return Window: You have 15 days from the date of delivery to initiate a return or exchange.
  • Condition: Items must be returned in their original, unused, and undamaged condition, in the original packaging with all included certificates of authenticity.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).
  • Refunds: Issued to the original payment method used for purchase.

⚠️ Non-Returnable Items

To preserve the integrity of custom and fragile artworks, the following cannot be returned or exchanged:

  • Relief Murals: These are often custom-made or site-specific installations.
  • Custom-Framed Canvas Paintings: Any canvas painting that has been specifically framed or altered per customer request.
  • Any artwork marked “Final Sale” or “Clearance.”

This policy ensures we respect the bespoke nature of works like our Relief Murals and personalized commissions.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our Customer Care team at [email protected] with your order number and reason for return/exchange. Using the template below streamlines your request.
  2. Receive Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed packing/shipping instructions.
  3. Securely Package Your Artwork: Please repackage the item securely in its original packaging. Write the RMA number clearly on the outside of the box. We highly recommend using a trackable and insured shipping service.
  4. Ship the Package: Send the package to our fulfillment center. Retain your shipping receipt and tracking number.
  5. Inspection & Processing: Once received, our team will inspect the item (process takes 3-5 business days). Upon approval, we will proceed with your exchange or refund.

Refunds & Exchanges Details

Refunds

  • Timing: After your return is approved, refunds are processed within 5-7 business days.
  • Method: The refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal). The time it appears on your statement depends on your bank or PayPal’s policies.
  • Deductions: Original shipping fees (both Standard and the calculated value of Free Shipping) are non-refundable.

Exchanges

We happily exchange items for a different size or artwork of equal or greater value.

  • If the new item costs more, you will be invoiced for the difference.
  • If it costs less, we will refund the difference.
  • For exchanges, we will cover the cost of re-shipping the new item to you.

Return/Exchange Request Email Template

To assist us in serving you promptly, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Artociti Customer Care Team,

I would like to request a [Return / Exchange] for my recent order.

  • Order Number: [Please insert]
  • Date of Delivery: [Please insert]
  • Item Name: [e.g., “Starry Night” Canvas Painting – Van Gogh Collection]
  • Reason for Request: [Please specify – e.g., incorrect item, damaged upon arrival, change of mind]

I have reviewed the Returns & Exchanges Policy and confirm the item is in its original condition and packaging.

Please provide the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Phone Number]
[Your Shipping Address]

Need Assistance?

Our passionate customer care team is here to help you through every step of your art journey.

Important Notes:

  • For items damaged during shipping, please contact us within 48 hours of delivery. We may require photographs to assist you promptly and file a claim with our carrier.
  • If you are located in an excluded remote region and received a damaged item, we will work with you on a case-by-case solution.

Thank you for being a valued member of our global art community.